What are the traits of a good Consultant?

Being a Consultant with a lot of experiece, here are traits I think are important:

You must listen, listen and listen to your client before offering suggestions or solutions to a problem or issue.

You have to be open and honest at all times.

You have to be credible and proactive: if you give a date, or a date is on the Project Plan, you have to meet it, or explain why you can’t meet the date, proactively.

Remember that each company you Consult in will be different. Learn the new culture first before proceeding.

Look for your next Consulting job while working, if you can, because you just never know when the end will come with your current client.

Your fees can never exceed your proposed fees, unless you get permission from your client in writing. If there is an agreed upon change of fee structure, always confirm the change in writing.

Present a weekly detailed, confidential report to your client on a weekly basis, and meet with him/her, one-on-one to review your weekly findings and where you are, to agreed upon Project goals.

You should supply information to your client on the project at hand or any other applicable data.

If your client asks you for your confidentiality, be confidential at all times.

Stay out of company “politics.” This can defintely get you in trouble with your client.

Don’t get too close or personal with the person( s) you are in contact with on a daily basis.

Education and trainiing are vital to any project. Always educate first before you start a project. Never assume that the group you are working with understands the goals of the project. Continue education as you implement a concept or project. Ask questions to see that the goals are understood by all concerned.

Always be professional. Do not stoop to be unprofessional if provoked by anyome in the firm. Stand your ground if necessary.

Occassionally, it is a good idea to bring “goodies” into your client, like donuts or bakery goods. Ths helps morale, and they can see that you are invested in the client.

If things are not going well, and this will happen, use negative reinforcement to make your point, and get back on track with a positive attitude.

Thank the client each and every time you get a new retainer check based on your fee structure and retainer contract.


About cmintrieri

A credible and proactive Logistics, Imporrtation, Supply Chai and International Purchasing Consultant. I have been with top tier companies; The Schwinn Bicycle Company, General Binding Corporation (GBC) and Gardenway, TROY-BILT Rototillers, as a Materials Management, Supply Chain Director I have been an ERP Project Leader (GBC) for the successful implementation of MSA software in 14 months with a great cross-functional ERP team. I was the Value Analysis Administrator with cross-functional teams looking at various GBC binding and shredding equipment Cost Reduction. This was a veru successful program thanks to the various VA teams who made Cost Savings happen. I did the same as a Consultant for Grand Transformer in Grand Haven, MI. The varius Value Analysis cross-functional teams experienced great Cost Reductions on transformers and Top Management was able to visit their largest customer, Otis Elevator, and offer them Cost Reduced transformers. In turn, Otis gave Grand Trasfornmer a five (5) year contract. I have specialized in Daily Cycle Counting for Inventory Records Accuracy. I have coached many manufacturing and Distribution companies in reaching a 98-100% Daily Inventiory Records Accuracy and the ability to eliminate costly, time consuming, Physical Inventories. I have implemented SWOT in companies, created S.O.Ps in others and assisted in Ship-to-use implementations. I am very people oriented. Bottom line, it is the people, who once trained and educated, make it happen with discipline and effective implementation of new concepts.
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